Acrylibain is situated in Sherbrooke, Quebec. The organization is presently accepting applications for the position of customer service agent. We are seeking an individual who is self-disciplined and possesses exceptional interpersonal skills. The applicant who has been chosen will be expected to promptly enroll and assume their responsibilities. Permanent employment or full-time employment are the available positions. Shifts may be scheduled for the morning or the day. Additionally, the candidate will have the opportunity to work remotely.
- Name of Employer: Acrylibain
- Role: Customer service representative
- The number of vacancies is one.
- Salary: $22.50 per hour / 35 hours per week
- Type of employment: Full-time, permanent
- Sherbrooke, QC is the location; remote work is an option.
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Job Description
- The candidate is required to respond to both written and oral inquiries.
- The candidate will be accountable for responding to customer inquiries and furnishing them with pertinent information.
- The candidate is required to provide a detailed explanation of the services provided, including their nature and cost.
- The candidate is required to fulfill general office responsibilities.
- The candidate will be accountable for responding to client inquiries and furnishing information.
Job Requirements
- The candidate must possess bilingualism.
- The candidate must possess a certificate of secondary (high) school graduation or equivalent experience.
- An asset is a candidate who possesses experience.
- The candidate must be punctual.
- The candidate must prioritize the needs of the consumer.
- The candidate must possess exceptional written and verbal communication abilities.
- The candidate must possess a high level of organization.
- The candidate must possess the ability to act independently.
- The candidate must possess the capacity to multitask.
- Dependability is a prerequisite for the candidate.
- Honesty is a prerequisite for the candidate.
- The candidate must possess a rapid rate of learning.
Experience and specialization
Type of experience
- Prior experience in a call center is required.
Additional information
Transportation/travel information
- The candidate is required to possess their mode of transportation.
- The candidate is required to possess their vehicle.
Work conditions and physical capabilities
- The candidate should possess a keen eye for detail.
- The candidate must be capable of operating in a fast-paced, high-volume environment.
- The candidate must be prepared to perform under pressure.
Benefits of Customer Service Agent Jobs
- Strong Demand for Positions: The demand for customer service agents is high across a variety of industries, which guarantees a supply of job opportunities. The consistent demand for experienced agents is a result of the fact that companies prioritize customer satisfaction.
- Skill Development: Customer service positions facilitate the acquisition of critical competencies, including conflict resolution, communication, and problem-solving. These abilities are applicable and advantageous in numerous other occupations.
- Career Advancement Opportunities: Numerous customer service positions function as stepping stones to more senior roles within organizations, including supervisory or management positions. Employees have the opportunity to advance to positions such as Operations Manager or Customer Service Manager.
- Diverse Work Environment: Customer service agents frequently engage with a wide range of consumers, which improves their adaptability and cultural awareness. This experience is particularly advantageous for individuals who are interested in employment opportunities in international markets.
- Flexibility: Numerous customer service positions provide alternatives for working hours, including remote, part-time, and full-time positions. For those who are striving to achieve a harmonious work-life balance, this adaptability may be appealing.
- Job Satisfaction: The ability to assist consumers in resolving issues and offer support can result in a high level of job satisfaction. Numerous agents take satisfaction in providing exceptional service and enhancing the experiences of their clients.
- Performance Incentives: Certain organizations provide incentives and benefits for exceeding customer satisfaction objectives, which can lead to increased earnings and motivation.
- Training and Development: Numerous employers offer comprehensive training programs for customer service agents, which can improve job performance and personal development. Employees can remain informed about the latest products, services, and best practices through ongoing training.
- Team Environment: The collaboration and camaraderie that are fostered by working as part of a customer service team create a supportive workplace culture in which agents can share experiences and learn from one another.
- Global Opportunities: Customer service skills are globally applicable, which presents the potential for employment opportunities in a variety of industries and countries, particularly in the tourism, retail, and e-commerce sectors.
- Health and Benefits Packages: Several customer service positions offer competitive salaries and benefits, such as health insurance, retirement plans, and paid time off, which contribute to the overall well-being of the employee.
How to Apply
If you are interested in applying, please use the options provided to submit your application.
By email
Note
Please include the following while sending the application
- Reference number- Québec
Frequently Asked Questions:
-
What does a customer service agent do?
Customer service representatives work directly with customers to assist, resolve complaints, answer questions, and process orders. If you enjoy helping people, a job as a customer service representative could be a good fit.
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What is the job of customer service?
Resolves product or service problems by investigating the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction.
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What is the CSR position?
A customer service representative (CSR) is a frontline employee who interacts with customers to address their questions, concerns, and complaints. They may do this using a variety of channels, including phone, chat, email and social media.
