Customer Experience Specialist Jobs in Canada 2025

Air Canada has issued notification for the position of customer experience specialist. They are extending an invitation to all eligible and deserving candidates to express their interest in this position. At this position, they are obligated to assist consumers with pre-boarding and furnish information regarding flight schedules and routes. The application process for this position has commenced and will conclude in the near future.

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Details of Customer Experience Specialist Jobs in Canada 2025

• Employer Name: Air Canada
• Position: Customer Experience Specialist
• Salary: $17.30 per hour
• Employment Type: Part-time
• Location: Dorval, Quebec, Canada

Job Description

• Individuals who are interested in this position are expected to provide assistance to customers who require special assistance at every stage of the customer journey.
• Additionally, they are responsible for guaranteeing that they are transported to their designated gates or baggage claims in a timely and safe manner while employed at this location.
• Candidates who submit applications for this position are expected to maintain an active presence in the airport in order to attend to the designated work area.
• They are responsible for the preparation, issuance, and monitoring of passes for customers at this location.

Benefits of Customer Experience Specialist Jobs in Canada

• Customer Experience Base Salary: Specialists generally receive competitive salaries and have the potential to earn performance-based incentives.
• High Demand: The consistent demand for experienced professionals is guaranteed by the increasing emphasis on customer satisfaction and retention.
• Diverse Industries: Opportunities are present in a variety of sectors, such as finance, technology, retail, and healthcare.
• Health Insurance: Employees and their dependents are granted access to medical, dental, and vision insurance.
• Retirement Plans: Employers frequently contribute to RRSPs or pension plans to guarantee financial stability.
• Professional Development: Employers frequently offer training programs to improve communication, problem-solving, and technological abilities.
• Promotion: Uncomplicated routes to positions such as Operations Manager, Team Lead, or Customer Success Manager.
• Transferable Skills: The abilities acquired in customer experience positions are advantageous in various professions, such as sales, marketing, and management.
• Schedule Flexibility: Numerous positions provide the option of working remotely, part-time, or full-time to accommodate individual preferences.
• Hybrid Opportunities: Certain positions offer the flexibility of combining in-office and remote employment.
• Customer Impact: The satisfaction, loyalty, and brand reputation of customers are directly impacted by specialists.
• Problem Solving: The position entails the identification and resolution of customer concerns, which can be exceedingly rewarding.
• Proficiency in Communication: Acquire proficiency in active listening and effective communication.
• Science and technology Proficiency: Acquire knowledge of CRM software, analytics tools, and other customer service technologies.
• Conflict Resolution: Acquire the ability to professionally manage and resolve conflicts.
• Opportunities for Networking: Establish professional relationships with a variety of clients, team members, and industry professionals.
• Customer Insights: Develop a comprehensive comprehension of market trends and customer behavior.
• Discounts and Promotions: Numerous organizations offer employee discounts, wellness programs, or exclusive products and services.
• Training and Certifications: Employers frequently provide sponsorships for certifications or courses to improve their employees’ qualifications.
• Diverse Teams: Collaborate with consumers and colleagues from a variety of professional and cultural contexts.
• Language Skills: Opportunities to enhance and utilize multilingual capabilities, particularly in bilingual regions such as Quebec.

Requirement

• Candidates are required to ensure that they meet Air Canada’s attendance and hygiene standards.
• They must possess strong interpersonal skills and prior experience in customer service to be considered for this position.
• To qualify for this position, they must possess exceptional communication and collaboration abilities.
• To be considered for this position, applicants must possess a strong aptitude for problem-solving and the ability to identify solutions that are consistent with the established policies and guidelines.
• To be eligible for this position, candidates must be eligible to work in Canada and possess a strong sense of safety and security.
• They must be capable of obtaining and maintaining all necessary transportation security clearances and additional authorizations in order to be considered for this position.
• Candidates must demonstrate the capacity to lift, push, and drag, as well as to provide wheelchair assistance to clients with reduced mobility, in order to be considered for this position.
• Preference will be given to applicants who demonstrate the capacity to adhere to rigorous deadlines in order to ensure timely performance.

Work setting

• Candidates must be able to attend and effectively complete a full-time, paid training program that spans five to seven weeks.
• In order to be considered for this position, they must be available to work rotating shift patterns for a minimum of 24 hours.
• In order to be considered for this position, candidates must demonstrate the capacity to stand for extended periods and traverse lengthy distances.

How to apply

Applicants who are interested in applying for this position should simply click on the “Apply Now” link provided below and provide all necessary information. The most deserving and exceptional candidates will be chosen for further consideration. The selected candidates will be notified and shortlisted by officials for further action.

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