Contact Centre Manager Jobs in Canada – Apply Now

Avalon College Limited, also known as Avalon Career College, is situated in Nanaimo, British Columbia. The organization is presently accepting applications for the position of contact center manager. We are seeking an individual who is self-disciplined and possesses exceptional interpersonal skills. The applicant who has been chosen will be expected to promptly enroll and assume their responsibilities. Permanent employment or full-time employment are the available positions. Shifts may be scheduled for the day, evening, night, shift, early morning, or morning.

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Details for Contact Centre Manager Jobs:

• Employer Name: Avalon College Limited o/a Avalon Career College
• Position: Contact center manager
• No. of vacancies: 2
• Salary: $50.00 hourly / 35 to 40 hours per week
• Employment type: Permanent employment, Full time
• Location: Nanaimo, BC

Description of Contact Centre Manager Jobs:

• The candidate will be accountable for the recruitment, training, supervision, and motivation of personnel.
• The candidate will be accountable for the marketing of business services.
• The candidate is responsible for the planning and management of budgets and expenditures.
• The candidate will be accountable for the coordination and oversight of research.
• The candidate will be accountable for providing guidance and direction to staff regarding the development and execution of service quality assessment strategies.
• The candidate is responsible for the planning, management, and control of budgets for client initiatives, contracts, equipment, and supplies.
• The candidate will be accountable for the planning, development, and organization of the policies and procedures of the establishment.
• The company will be represented by the candidate in a variety of economic and social organizations.
• Leadership and instruction of groups will be the candidate’s responsibility.
• The candidate is required to deliver exceptional customer service.
• The candidate will be accountable for the assignment, coordination, and review of initiatives and programs.

Requirements for Contact Centre Manager Jobs:

• The candidate must possess a high level of proficiency in the English language.
• The candidate must possess a college/CEGEP diploma.
• The optimal candidate will possess a minimum of one to two years of experience in a related industry.
• The candidate will be accountable for the supervision of a team of over 20 individuals.
• Accuracy is a prerequisite for the candidate.
• The candidate must prioritize the needs of the consumer.
• Dependability is a prerequisite for the candidate.
• The candidate must possess effective interpersonal skills.
• The candidate must possess exceptional written and verbal communication abilities.
• The candidate should possess a flexible and organized nature.
• The candidate must possess the ability to act independently.
• The candidate must possess strong judgmental abilities.
• The candidate must be dependable.
• The ideal candidate should possess solid teamwork skills.

Benefits of Contact Centre Manager Jobs in Canada:

• High Demand and Job Stability: The consistent demand for skilled Contact Centre Managers is a consequence of the fact that many Canadian businesses rely on contact centers to manage customer relations. Local and international candidates may find this stability appealing.
• Competitive Salary: Contact Center Managers in Canada receive competitive salaries. Depending on the industry, location, and level of experience, salaries typically range from CAD 60,000 to CAD 100,000+ annually.
• Visa Sponsorship Opportunities: Numerous Canadian organizations provide visa sponsorship for qualified managerial positions, including contact center managers. This is especially true in industries that experience labor shortages, rendering it a viable alternative for foreign professionals who are in search of employment and relocation.
• Potential for Career Advancement: Contact Centre Managers frequently have the opportunity to progress to more senior positions within organizations, such as Operations Manager or Director of Customer Service. Professionals who are interested in long-term career development may find this career progression appealing.
• Skills Development: This position offers the chance to cultivate a variety of valuable skills, such as problem-solving, data analysis, customer relations, and team leadership. These abilities are highly adaptable across various industries, thereby enhancing the flexibility of one’s career.
• Work-Life Balance: A growing number of Canadian employers are emphasizing the importance of work-life balance and providing remote work options, paid time off, and flexible work schedules. This can be beneficial for employees who are seeking a well-rounded lifestyle.
• Inclusive Work Environment: Canada’s workplace culture is renowned for its inclusivity and diversity, which fosters a welcoming environment for international workers and encourages the development of diverse perspectives within teams.
• Comprehensive Benefits: Contact Centre Managers in Canada frequently receive bonuses, retirement plans, and health insurance, which enhance their quality of life and financial security.

Additional information

Work conditions and physical capabilities

• The candidate should possess a keen eye for detail.
• The candidate must be capable of operating in a fast-paced, high-volume environment.
• The candidate must be capable of managing a substantial caseload.
• The candidate is anticipated to oversee a substantial caseload.
• The candidate is required to complete the task within the specified time frame.
• The candidate must be prepared to perform under pressure.

How to Apply

If you are eager to apply, please utilize the available options to submit your application.

By email: infoavaloncollege0@gmail.com

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