Collections Officer Jobs in Canada – Apply Now

The City of Toronto has announced the recruitment of collections officers and is encouraging applicants to submit their applications. They are obligated to establish pre-collection communication with customers prior to the occurrence of delinquent accounts and guarantee that the database information of customers is kept current. Registration for this position has commenced and will conclude shortly.

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Details of Collections Officer Jobs in Canada

• Employer Name: City of Toronto
• Position: Collections officer
• No. of vacancies: 2
• Salary: $35.17 to $38.53 per hour
• Employment Type: Full-time
• Location: Metro Hall, 55 John Street, Toronto, Canada

Job Description

• In order to ensure that customers adhere to the City’s payment policies, candidates for this position are expected to engage in customer communication and make inquiries.
• Additionally, they are responsible for furnishing information in response to inquiries or complaints submitted by customers employed at this location.
• Individuals who are interested in this position are also appointed to work closely with customers, collection agencies, and other employees at this position in order to achieve, maintain, or exceed collection forecasts and reduce bad debt.
• They have been appointed to this position with the responsibility of maintaining records of all outstanding consumer issues.
• Individuals who are interested in this position are responsible for the management and resolution of complaints regarding accounting and payment issues.
• Additionally, they are obligated to collaborate with Corporate Legal Services and provide recommendations regarding enforcement actions while employed in this position.

Job requirement

• Candidates must possess extensive experience in database management, investigation, account settlement, and collections.
• They must have prior experience in the generation of collection letters and the communication of payment terms.
• Candidates with extensive experience in Microsoft Office applications, including Word, Excel, Access, and PowerPoint, will be prioritized for this position.
• Applicants who are interested in this position must be acquainted with the Collection Agencies Act and the policies and procedures of the City in order to optimize collections.
• Candidates are required to demonstrate the capacity to establish and properly maintain both manual and computerized filing systems.
• In order to qualify for this position, they must possess conflict resolution skills and investigative or tracing techniques.

Benefits of Collections Officer Jobs in Canada

• Career Security: Due to the necessity for organizations to proficiently manage receivables, the demand for Collections Officers remains consistent across industries, thereby ensuring job security.
• Work-Life Balance: In contrast to positions that require irregular or extended hours, numerous Collections Officer positions provide consistent office hours (9-to-5 schedules), which facilitates a satisfactory work-life balance.
• Opportunities for Networking: Collections Officers establish professional networks and cross-functional relationships by engaging with a variety of departments, including finance, customer service, and legal teams.
• Bonuses and Incentive Programs: Many organizations provide performance-based incentives, which enable high-performing Collections Officers to earn additional income by meeting or exceeding targets.
• Possibilities for Remote Employment: Some Collections Officer positions now provide remote or hybrid work options, which reduce commuting costs and provide flexibility, as a result of technological advancements.
• Organizational Success Contribution: A sense of accomplishment and recognition for their efforts are provided by Collections Officers, who play a critical role in maintaining a company’s cash flow and financial stability.
• Understanding of Legal and Ethical Principles: Collections work necessitates compliance with stringent legal and ethical standards, including equitable debt collection practices and privacy laws, which provides a more comprehensive comprehension of regulatory compliance.
• Incentivizing Interpersonal Interaction: Providing customers with manageable repayment solutions and assisting clients in resolving financial issues can be personally rewarding, particularly when successful negotiations are achieved.
• Multicultural Worker Environment: Canada’s workforce is diverse, which guarantees exposure to a variety of cultures, thereby enhancing cross-cultural communication and comprehension.
• Pathway to Specialized Roles: Collections experience can broaden career prospects by paving the way for specialized roles in financial planning, debt consultancy, or credit analysis.

Work setting

• Candidates who are interested in this position must be able to work flexible and varied hours.
• In order to be considered for this position, they must demonstrate the capacity to collaborate with Third Party Collection Agencies and/or Legal Professionals.

How to apply

Applicants who are interested in this position are encouraged to click on the link provided below and complete the application form. The application form must contain only authentic information. The application may be denied if any incorrect information is provided.

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