Taxi Livriris Ontario, located in Ottawa, ON, is currently accepting applications for the position of Call Centre Agent – Customer Service. The ideal candidate should possess exceptional interpersonal skills and be self-motivated. The candidate who is chosen for this position is expected to commence employment as soon as possible. The positions that are currently available are either full-time or permanent. The shift schedules for this position are as follows: Day, Weekend, and Morning.
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Key Points:
- Employer Name: Taxi Livriris Ontario
- Position: Call centre agent – customer service
- No. of vacancies: 3
- Salary: $18.00 hourly / 36 to 40 hours per week
- Employment type: Permanent employment, Full time
- Location: Ottawa, ON
Requirements for Call Centre Agent Customer Service Jobs:
- Fluency in either English or French is required.
- A certificate of secondary (high) school matriculation is required for the candidate.
- The optimal candidate will possess a minimum of one to two years of experience in a related industry.
Benefits of Call Centre Agent Customer Service Jobs in Canada:
- Job Availability: Many companies in industries such as telecommunications, finance, retail, healthcare, and utilities require customer service representatives, which is why call center jobs are widely available throughout Canada. This offers a plethora of employment opportunities, particularly in urban areas.
- Benefits and Competitive Salary: The average annual salary for a call center agent in Canada varies between CAD $35,000 and CAD $50,000, contingent upon the employer, location, and level of experience. In addition to competitive compensation, numerous positions offer performance-based incentives, paid time off, and health insurance.
- Flexible Working Hours: Call center positions frequently provide the opportunity to work from home, including weekend and evening schedules, which can be advantageous for those who must reconcile their professional and personal obligations. Additionally, certain employers offer remote or work-from-home opportunities, particularly for inbound customer service positions.
- Opportunity for Career Advancement: Numerous call centers provide precise career progression pathways. Starting as a customer service agent, employees have the potential to progress to supervisory, team lead, or management roles. There are also opportunities to transition into specialized roles within the customer service department, such as quality assurance, training, or HR, as one gains experience.
- Skills Development: Call center agents acquire valuable transferable skills, such as communication, problem-solving, conflict resolution, multitasking, and customer service expertise. Opportunities for lateral movement into other roles are provided by the high demand for these talents in a variety of industries.
- employment Security: Call center positions tend to provide employment stability, particularly in industries with consistent demand, due to the fact that customer service is a fundamental function of the majority of businesses. Furthermore, customer service positions are frequently indispensable during economic downturns, guaranteeing a certain degree of job stability.
- Dynamic Work Environment: Call centers frequently employ a diverse array of individuals, which results in a dynamic work environment. The job is both engaging and diverse due to the opportunity for workers to engage with customers from a variety of backgrounds and acquire the skills necessary to navigate the diverse requirements of these customers.
- Supportive Work Environment: Numerous call centers offer ongoing support and training programs to assist employees in achieving success in their positions. Typically, new employees are provided with training on customer interaction strategies, call handling techniques, and product knowledge to ensure that they are adequately prepared to address customer inquiries.
- Opportunities for Remote Work: Numerous call center positions now provide remote work options as a result of the proliferation of telecommuting. This offers additional flexibility, particularly for individuals who prefer to operate from home, thereby reducing commute time and expenses.
- Visa Sponsorship: Numerous call center positions in Canada may provide visa sponsorship to international employees, particularly those who possess prior customer service experience or proficiency in multiple languages. This may be an appealing alternative for individuals who are interested in establishing a permanent residence and employment in Canada.
- Employee Discounts and Benefits: Certain call center employers provide discounts on their products or services, as well as other incentives like complimentary meals, wellness programs, or employee recognition programs.
How to Apply
If you are interested in applying, please use the options provided to submit your application.
By email:emplois@livriris.team
Frequently Asked Questions:
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Are call center jobs in demand in Canada?
According to recent research, Canada will add an additional 11,300 customer service jobs to the market between 2019 and 2028, but only 10,600 skilled job seekers will fill these roles. This statistic shows a moderate labor shortage of 700 skilled workers in customer service.
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How much do customer service agents make in Canada?
The estimated total pay for a customer service representative is $41,945 per year, with an average salary of $36,865 per year.
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Is customer service a PR?
Customer service and public relations have a lot in common. You can intentionally leverage them to shape people’s opinions about your business and support your success. The difference is that customer service applies to your customer base, and PR shapes the general public’s perception of your business.
